PRIVACY POLICY

This Privacy Policy explains how ExpressIT (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal data in connection with your use of the 1SPA.sg website and mobile application (the “Site”), and the related online SPA information services (the “Service”) we provide. This policy is developed in accordance with the Personal Data Protection Act of Singapore (“PDPA”).

1. COLLECTION OF PERSONAL DATA AND HOW IT IS USED

A. Personal Data

You may browse the Site without disclosing your identity. However, to access and use the Service, you may be required to provide personal data, which may include:

  • Full name, contact number, email address
  • Business-related data (if registering as a company user)
  • Employee details (if you manage multiple users)
  • Other relevant data required for account registration, customer support, or participation in surveys or feedback collection

We may collect personal data:

  • When you register for an account or use the Service
  • When you contact us via email, phone, or other channels
  • Through feedback, surveys, or promotional participation
  • From your interactions with the Site and transactions made

We use your personal data for the following purposes:

  • To operate and maintain the Service
  • To verify your identity and manage your account
  • To improve the functionality and user experience of the Site and Service
  • To respond to your inquiries or feedback
  • To notify you of changes or updates
  • To comply with legal obligations, including reporting to relevant authorities

B. Non-Personal Data

We may also collect non-identifiable technical data automatically when you visit the Site. This may include:

  • IP address
  • Browser type and operating system
  • Device type and unique identifiers
  • Pages visited and time spent

This information is used for system administration, statistical analysis, and to enhance Site and Service performance.

C. Use of Cookies

We use cookies and similar technologies to enhance your experience, monitor usage patterns, and improve the Site. You may disable cookies through your browser settings, although doing so may affect functionality.

2. DISCLOSURE OF PERSONAL DATA

We do not sell or rent your personal data. We may disclose your personal data to:

  • Our third-party service providers (e.g. hosting, analytics, payment processors) strictly for business purposes
  • Government or regulatory authorities, where required under applicable laws (e.g. tax reporting)
  • Legal representatives, enforcement agencies or the courts, in response to legal obligations
  • Any successor in interest in the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to safeguard your data and use it only for the purpose specified.

We may also share aggregated, non-personally identifiable data for research or statistical purposes.

3. ACCESS, CORRECTION & WITHDRAWAL

You may access and update your personal data at any time through your account settings or by contacting us. You may also withdraw your consent to our continued use of your data. Upon withdrawal, we may be unable to continue providing you with the Service.

To request deletion of your data, please email our Data Protection Officer (DPO). We will take commercially reasonable steps to honour your request, subject to retention requirements under Singapore law.

4. SECURITY MEASURES

We implement appropriate administrative, physical, and technical safeguards to protect your personal data. However, no method of transmission or storage is completely secure. You acknowledge that there is always a risk when transmitting data over the internet.

5. THIRD-PARTY SITES

The Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please refer to their privacy policies separately.

6. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated through the Site or via email. Continued use of the Service after such updates constitutes your acceptance of the revised policy.

7. CONTACT US

For any questions about this Privacy Policy or to contact our Data Protection Officer, please email:
support@sgspa.net